At Damon Trails, we strive to provide high-quality heaving products and ensure customer satisfaction. This Returns & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed. By purchasing from our website, you agree to the terms outlined below.
1. Eligibility for Returns
Since Damon Trails only accepts Cash on Delivery (COD) payments, returns are only accepted under the following conditions:
The product received is damaged, defective, or incorrect.
You report the issue within 7 days of receiving your order.
Products must be unused, in original packaging, and include all tags, manuals, or accessories.
2. How to Initiate a Return
To initiate a return or replacement:
Contact us immediately at [email protected] with your order number and a description of the issue.
Provide photographs if the item is damaged or defective.
Wait for our team to review and approve your return request.
3. Replacement Process
Upon approval of a valid return request:
Damon Trails will arrange for the pickup of the item (if applicable).
A replacement item will be shipped to you as soon as possible.
If a replacement is unavailable, a resolution will be offered as per our discretion.
4. Refunds
All purchases are COD method.
5. Non-Returnable Items
The following items are not eligible for returns or refunds:
Products damaged due to misuse or negligence.
Items that are used, worn, or altered after delivery.
Products without original packaging or missing components.
6. Shipping Costs
Shipping fees for the original delivery are non-refundable.
Damon Trails may cover return shipping costs for defective or incorrect items, subject to approval.
7. Contact Information
For all return and refund inquiries, please contact:
Email: [email protected]
